Mystery Shopping - Objective evaluation of your own or competitors\' customer interface departments

Mystery Shopping

Objective evaluation of your own or competitors' customer interface departments

Marketscope designs tailored "mystery shopping" programs to provide you with impartial and discrete assessments of your call centers, sales force, customer care, after sale / warranty services departments or those of your direct competitors. Mystery shopping findings can be used to improve procedures and performance, increase customer satisfaction & retention, better understand strengths and weaknesses of your competitors.